What an amazing place! I had little hopes of being able to buy a new hot tub that I would enjoy, but they made it happen. I originally made what I thought was a good decision when I bought the best Jacuzzi brand spa I could buy about ten years ago, but it was a nightmare. I had the hardest time keeping the pH levels right, and was constantly making repairs. BJ sells Dimension 1, and there’s no comparison. I know of no better spa, and found the one I wanted, but figured it would be far more than I could afford. In fact, it is, but they made a deal that made my dream come true. In fact, it was such a good deal that I actually felt guilty when I left. Not only that, but a crew was sent out on the coldest day of the year to install it. Even though the old tub was frozen to the ground, and the crew had to work under impossible conditions, with wind chills below 0, they were laughing and smiling, and cut no corners. Truly professional in every way, as is the whole business. The reason why I checked them out first when others push their discounted prices so hard is because when I was struggling with the old spa years earlier (I finally gave up on the tub five years ago), they were always cheerful, friendly, and helpful, even though I spent most of my time there getting free water testing, sometimes more than once a day, getting free advice, and rarely ever buying anything. In other words, I was what most businesses would consider to be a royal pain, and a waste of time. But they never made me feel that way. When I was there this last time, thinking I would be wasting their time again while confirming I’d never be able to afford the spa of my dreams, several customers came in, most looking for free water tests, just as I had done years before, and each was treated as though they were good friends. In fact, I left feeling like I had just made a new friend as well.
This may well be the best business of any kind I’ve ever dealt with. I’m truly and totally stunnedDavid
Wish I had purchased my hot tub from them. Even though I did not they still have been enormously helpful (cannot say the same for the manufacturer), testing water samples without charge and answering questions. I go out of my way to buy my spa chemicals there.Duncan
We were extremely happy with our “new” pool after the B.J. Pool team finished with the rehab. When we purchased our new home, the old pool had been neglected for years and looked like a polluted black pond. We were amazed with transformation to an incredible clear blue salt-water pool. The B.J. Pool crew was the best and worked incredibly hard to complete the project on schedule for our summer use. We are now in our fourth year using B.J. Pool & Spa to seasonally open and close; and provide excellent weekly maintenance of our pool.Van Winkle
My pool needed pretty much a rework of all the filtering and pump equipment due to age. Contacted several companies for quotes. BJ’s was in the middle ground pricewise, but 2 of the companies were also sky high on their estimates. These guys removed all the old equipment, put in a new concrete pad, & installed all new equipment. They started on schedule and finished when they said they would. Bill from BJ’s did a great job and is very professional as is everyone else there at BJs. Bob (the owner of BJs) even found me a replacement for my outdated fiber optic light which had not worked in years and had been discontinued by the manufacturers for years as well. Talk about finding a needle in a haystack!
I received excellent customer service from this family owned and operated business. Their products are priced slightly on the high side, but the overall atmosphere of their retail showroom is professional and inviting. The company also services spas and pools, and I have both my pool and hot tub serviced by BJ pool and spa. I have never had any issues with their in-field servicing and have had excellent care thus far.
An excellent company! I would recommend them to anyone with home-pool or spa care needs.Matt W.
BJ Pool and Spa just helped us with a repair on our spa that has been a long time coming. We inherited the spa with the purchase of the house 18 months ago and it has been steadily leaking. The warranty company (who has also been great) sent out a company and the experience was lackluster for many reasons. After a few months of trying to get them to fix the spa, the warranty company told us to get a second opinion and let them know. Adam came out to assess the issue with the spa and was able to identify a few problems AND talk to the authorization people with our warranty company in under an hour. He fixed one issue on the spot and ordered parts for the other fix. A week later, we got a call from the office to reschedule Adam to come out as the parts were in. He came, fixed the spa and patiently gave me a crash course in chemicals. We were advised to keep an eye out and see if any other leak issues arise now that the major leak is fixed, but I can’t tell you how great it was to work with a company who was quick to assess the problem, straight forward with pricing and the issues needing repair, willing to educate us on how to care for the spa, and who didn’t need to be tracked down about coming back for the repair itself. Night and day between BJ and the original company we talked to! We will definitely be calling them again with any issues and I’m sending a note to our warranty company to suggest they enlist BJ in their coverage! Thanks, BJ Pool and Spa and Adam! So appreciate it!Melissa T.