Melissa T.

BJ Pool and Spa just helped us with a repair on our spa that has been a long time coming. We inherited the spa with the purchase of the house 18 months ago and it has been steadily leaking. The warranty company (who has also been great) sent out a company and the experience was lackluster for many reasons. After a few months of trying to get them to fix the spa, the warranty company told us to get a second opinion and let them know. Adam came out to assess the issue with the spa and was able to identify a few problems AND talk to the authorization people with our warranty company in under an hour. He fixed one issue on the spot and ordered parts for the other fix. A week later, we got a call from the office to reschedule Adam to come out as the parts were in. He came, fixed the spa and patiently gave me a crash course in chemicals. We were advised to keep an eye out and see if any other leak issues arise now that the major leak is fixed, but I can’t tell you how great it was to work with a company who was quick to assess the problem, straight forward with pricing and the issues needing repair, willing to educate us on how to care for the spa, and who didn’t need to be tracked down about coming back for the repair itself. Night and day between BJ and the original company we talked to! We will definitely be calling them again with any issues and I’m sending a note to our warranty company to suggest they enlist BJ in their coverage! Thanks, BJ Pool and Spa and Adam! So appreciate it!